Vetting playbook
How to hire a garage door installer
The difference between a great install and a $500 redo usually shows up before any tools are unloaded. Here is a homeowner-first vetting framework written by buyers, not contractors.
Vetting checklist
- vVerifiable physical address (not just a PO box)
- vTen or more years in business
- vLocal phone number, not a national call centre
- vOnline reviews on at least two platforms
- vState or county contractor licence number on the quote
- vGeneral liability insurance, $1 million minimum
- vWorkers compensation cover for crew injuries
- vManufacturer authorisation (Clopay, Amarr, Wayne Dalton)
- vWritten quote with itemised line items
- vOne year minimum labour warranty
- vPulls permits where required, in writing
- vBrand-name spring and roller hardware listed
Fifteen questions to ask
- 01How many years have you been installing garage doors?
- 02Are your installers your employees or subcontractors?
- 03What brand of torsion springs do you use, and what cycle rating?
- 04What brand of rollers (steel, nylon, ball-bearing)?
- 05Will the same crew that quoted me be doing the install?
- 06What is your warranty on labour, and how long?
- 07What manufacturer warranties pass through to me on parts?
- 08Do you carry workers compensation, and can I see the certificate?
- 09Are you licensed in my state or county?
- 10What happens if the job runs over the time you quoted?
- 11What if you find structural damage behind the old door?
- 12How much deposit do you require, and when is the balance due?
- 13Do you pull permits when they are required?
- 14Will my old door be hauled away, or do I dispose of it?
- 15Can you give me three local references from the last six months?
Six red flags. Walk away.
- Door-to-door sales
Reputable installers do not knock on doors. If a salesperson appears unannounced offering a too-good-to-be-true price, the door, the springs, or the labour will be sub-grade.
- Today only pricing
A real quote is good for at least seven days. Time-pressure tactics are designed to stop you getting other quotes.
- No licence number on materials
If the quote, the truck, and the business card all lack a state contractor licence number, the installer is operating without one.
- Full payment up front
Ten to twenty percent deposit is normal. One hundred percent up front means you have nothing to hold back if something goes wrong.
- No physical address
A PO box is not an address. A residential address with no signage, no truck branding, and no online presence beyond a Facebook page is a one-person operation that may vanish.
- Reluctance to itemise
If they refuse to break the quote into door, labour, springs, opener, and removal, they are protecting margin or hiding an omission.
National chain vs local company
- + Predictable process, scripted install
- + Longer labour warranty (often two to three years)
- + Faster scheduling in busy seasons
- - Higher price (10 to 25 percent above local)
- - Crew may be a sub, not a chain employee
- - Less flexible on scope
- + Lower price, more flexible scope
- + Owner often does the install
- + More responsive when something goes wrong
- - Shorter labour warranty (usually one year)
- - Variable scheduling
- - Smaller buffer if the business closes
Do garage door installers need a licence?
What insurance should they carry?
How much deposit is normal?
Should I buy the door myself or through the installer?
Are national chains better than local companies?
Continue: compare two quotes, what to watch on install day, extra-charge surprises.